All goods purchased from Plykea Inc are made to order. Unfortunately, we are unable to offer a refund if you simply change your mind.
We are unable to refund or replace items ordered in error, it is the responsibility of you the customer to ensure you have ordered the correct items before completing any purchase. For this reason, we would encourage you to send us your IKEA kitchen design before completing your order so we can check you have all the items you need.
Alongside your quotation, you'll find a basic visual that corresponds directly to your IKEA plan for ease of reference. Please check both the itemised listing on the quotation and the visual before ordering.
Once the order is received, please check all the parcels are delivered intact and without damage. If your parcel packaging was damaged during transit please check the items and email us within 48 hours of the delivery with any issues (please include photos).
In the unlikely event that any of the items you receive are faulty or damaged, we will, of course, repair or replace these items as necessary. We understand that you may not immediately fit your kitchen so once you've fully unpacked your order, faulty or damaged items must be reported to us within 7 days of receiving them.
Please check all items before installing. In the case of worktops, if you do encounter a problem, please do not fit the worktops before contacting us. Once fitted we are unable to take responsibility for damaged worktops.